Fundamentals of Office Administration: How to become an excellent office administrator both online and offline
At Philippine Business School, you can learn the technical and professional skills needed. Our office administration/executive assistant program is designed for management assistants interested in maximizing their potential for exercising greater responsibility beyond the present position.
If you are highly motivated, like working with people, are organized, and have excellent communication skills, the Fundamentals of Office Administration could provide you with the added skills you need to “move up” in your organization.
Who Should Participate
Receptionists
Secretaries/ assistants/ administrators with or without qualifications
HR Executives
Executive Assistants
Administrative Assistants / Personal Assistants
Other Admin Professionals
Objectives
Upon completing this course, our goal is for you to learn and harness the skills and knowledge needed to become an effective and excellent office administrator in both online & offline working environment in proper fundamental & technical aspects.
1. The lessons and topics below will be accessible after you have registered. Once you are registered, you will be re-directed back to this page and all the topics will become accessible.
2. All courses must be completed within the 90-day period from the date of registration.
3. For any assistance on how to navigate the eMasterclass page, please call the PBS Admission Team.
Mastering the key topics
- Overview on Administrative Professionals
- Administrative Professional skill sets
- Offline responsibilities and duties
- Online responsibilities and duties
- Universal Knowledge
- Dealing with Different Types of Executives
- Managerial Styles
- Psychology of Professional Communication
- Persuading your Boss
- Behavior vs Personality
- Being Specific
- Power of Questions
- Phone Etiquette
- Communicate assertively
- Words, Tone, Body Language
- Gestures & Postures for Openness to Communication
- Gestures & Postures for Tension
- Interpreting Body Language
- Spotting Deception
If you’re registering from the Philippines, please refer to our bank details by clicking the button below to see our bank details and choose ‘Direct Bank Transfer’ on the registration process online.
Sample Topic
Profile of the Speaker:
Anna Lenina, MBA
Psychologist, MBA in Business Administration, BRG Founder & CEO
A resourceful and dedicated professional with over 12 years of professional experience. Excellent communicational, interpersonal, organizational and problem-solving skills together with a positive and enthusiastic attitude. Proactive individual with excellent analytical skills and attention to details. Work well both independently and as a part of a team, demonstrating motivation and determination required to meet company and personal goals, able to work on multiple tasks in a high stress environment.